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ITS Help Desk

Where to go for help

For questions or issues related to technology, please contact or visit the ITS Help Desk located in the Kreisel Innovation Zone (KIZ) on the ground floor of the Patricia E. Harris Center for Business, Government & Public Policy (Building #21).

Additional contact options are:

     •   Create a Web Help Desk ticket using your F&M NetID: helpdesk.fandm.edu
     •   Telephone:    717-358-6789
     •   Email:    helpdesk@fandm.edu


IT System Status & Maintenance Schedule

System Status 

Information Technology Services (ITS) has a regularly scheduled maintenance window each Wednesday evening from 6:15 – 8:15 pm.  ITS will use these scheduled downtimes to make system changes (software, hardware, configuration, etc.) to ensure that they are optimized for best performance. Typically, these outages will affect isolated locations or individual services. 

Equipment and system failures that need to be corrected outside of the maintenance will be minimized and communicated to the College Community.  

 ITS Maintenance Schedule

ITS News and Events

July 05
event 7/5/2016

Web Clinic

Harris 038 Kreisel Innovation Zone

Hands-on support for F&M website maintenance. These are drop-in sessions, and are held every...

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July 13
event 7/13/2016

Getting Started with Google Applications

Harris 002 IZ Classroom

Are you thinking about using Google apps such as Google Docs or Google Sheets? Learn how to get...

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July 14
event 7/14/2016

Web CI Gathering

Harris 002 IZ Classroom

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Story 6/14/2016

Please update your work phone numbers from 291 to the 358...

If you have historically published your phone number using the 291 prefix, please begin to change all references in print and electronic form to 358.  Examples include:  website, next order of...

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Story 6/7/2016

eDisk to Google Drive

While the action may not have yet reached your doorstep, staff in ITS have been working individually with offices and departments to plan their transition from eDisk to Google Drive.  We have...

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Story 5/24/2016

College Links Up with Internet2, Faster Connection to...

Franklin & Marshall College has joined Internet2. It is the nation’s largest and fastest research and education network. 

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