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ITS Help Desk

Where to go for help

For questions or issues related to technology, please contact or visit the ITS Help Desk located in the Kreisel Innovation Zone (KIZ) on the ground floor of the Patricia E. Harris Center for Business, Government & Public Policy (Building #21).

Additional contact options are:

     •   Create a Web Help Desk ticket using your F&M NetID: helpdesk.fandm.edu
     •   Telephone:    717-358-6789
     •   Email:    helpdesk@fandm.edu

 

IT System Status & Maintenance Schedule

System Status 

Information Technology Services (ITS) has a regularly scheduled maintenance window each Wednesday evening from 6:15 – 8:15 pm.  ITS will use these scheduled downtimes to make system changes (software, hardware, configuration, etc.) to ensure that they are optimized for best performance. Typically, these outages will affect isolated locations or individual services. 

Equipment and system failures that need to be corrected outside of the maintenance will be minimized and communicated to the College Community.  

 ITS Maintenance Schedule

ITS News and Events

May 26
event 5/26/2016

InfoSec-Password Hygiene

Booth Ferris

Information Technology Services continues its regular information security events series with a...

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Story 3/31/2016

New Wireless for F&M

ITS is pleased to share the news with you that we will undertake a complete replacement of our campus wireless infrastructure over the next 24 months.  Here are a few early details and you will hear...

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Story 3/16/2016

New Computer Replacement Strategy

ITS’ Technology Support Services staff have spent the last year focused on improving service to our community in two key areas of desktop computer support. 

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Story 11/20/2015

Technology Hardware Acquisition, disposition and replacement...

Please review this policy which addresses a range of common questions that surround the purchase and replacement of computer equipment at F&M.

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