We are here to assist you!

ITS Help Desk

Where to go for help

For questions or issues related to technology, please contact or visit the ITS Help Desk located in the Kreisel Innovation Zone (KIZ) on the ground floor of the Patricia E. Harris Center for Business, Government & Public Policy (Building #21).

Additional contact options are:

     •   Create a Web Help Desk ticket using your F&M NetID: helpdesk.fandm.edu
     •   Telephone:    717-358-6789
     •   Email:    helpdesk@fandm.edu

 

ITS News and Events

June 02
event 6/2/2016

Getting Started with Google Drive

Harris 002 IZ Classroom

If you have never used Google Drive, this session is for you! We will review how to get to Google...

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June 08
event 6/8/2016

Getting Started with Google Applications

Harris 002 IZ Classroom

Are you thinking about using Google apps such as Google Docs or Google Sheets? Learn how to get...

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June 16
event 6/16/2016

Web CI Gathering

Harris 002 IZ Classroom

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Story 5/24/2016

College Links Up with Internet2, Faster Connection to...

Franklin & Marshall College has joined Internet2. It is the nation’s largest and fastest research and education network. 

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Story 5/17/2016

Some work to better prepare for a disaster

This summer we will move our website to an off-site host and begin plans for a disaster recovery exchange (DR) with Susquehanna University.  These projects should be pretty invisible to you, but in...

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Story 5/17/2016

Every 180 day password expiration now in effect

ITS has taken the next step in the process of moving to a new identity management solution by enabling 180 day expirations on passwords as a regular and ongoing security practice.  No one will see an...

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IT System Status & Maintenance Schedule

System Status 

Information Technology Services (ITS) has a regularly scheduled maintenance window each Wednesday evening from 6:15 – 8:15 pm.  ITS will use these scheduled downtimes to make system changes (software, hardware, configuration, etc.) to ensure that they are optimized for best performance. Typically, these outages will affect isolated locations or individual services. 

Equipment and system failures that need to be corrected outside of the maintenance will be minimized and communicated to the College Community.  

 ITS Maintenance Schedule