Franklin & Marshall College Franklin & Marshall College

Rights and Responsibilities

Rights of Students

You have the right to:

  • receive considerate, respectful and compassionate care regardless of your age, gender, race, national origin, religion, sexual orientation or disabilities.
  • receive care in a safe environment free from all forms of abuse, neglect or harassment.
  • be provided with appropriate privacy.
  • be called by your proper name and to be told the names of the doctors, nurses and other health care team members involved in your care.
  • have your medical records treated confidentially and, except when required by law, be given the opportunity to request or refuse their release.
  • receive specific privacy protections relating to your health information (see Notice of Privacy Practices).
  • receive information about your health care professional’s credentials and training.
  • receive complete information about your diagnosis, evaluation, benefits and risks of treatment, and expected outcome of treatment, including unanticipated outcomes. You have the right to give written informed consent before any non-emergency procedure begins.
  • participate in decisions about your care.
  • bring any concerns you may have to the attention of the Director of Student Health Services and if not resolved, to file a complaint with the Dean of the College.
  • request the health care professional of your choice or a change in practitioner, depending on availability. Referrals to health care professionals outside of Student Health Services are at your own expense.

Responsibilities of Students

You are responsible to:

  • Provide complete and accurate information including your full name, address, telephone number, date of birth, social security number and insurance carrier.
  • Provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicine, vitamins, herbal products and any other matters that pertain to your health including perceived safety risks.
  • Ask questions if you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes, if you do not follow the care, treatment and services plan.
  • Respect the privacy of other patients at the check-in window.
  • Keep appointments, be on time for appointments, or notify health services at least 24 hours in advance if you cannot keep your appointments.
  • Treat Health Services staff with respect and consideration.
  • Bring suggestions and/or concerns to the attention of Appel Health Services staff.