ITS Call Center
The ITS Call Center is located on the ground floor of the Harris Center.
Hours: Monday through Friday, 8:30 am – 4:30 pm
The Call Center exists to provide direct individual support to the College community by:
- Telephone : 717.358.4483
- Email:
- Create a request ticket: helpdesk.fandm.edu
Some of the services we offer:
- Locally produced QuickStarts
- Hands-on workshops and training sessions
- Software repair, maintenance and troubleshooting, and data recovery
Help the ITS Call Center!
If you need to telephone the ITS Call Center, it will expedite your call if you have the following information readily available:
-
Your NetID.
-
The model of computer you use (e.g., iMac, MacBook Pro, Dell Inspiron, etc.)
-
The processor of the computer (e.g., Intel Core Duo, Intel Core i5)**
-
What operating system you are running (OS X 10.7, Windows 7, etc.)**
-
The application you are using (Word, Excel, Apple Mail, Gmail).
-
Any displayed error messages.
** Mac users: Click on the Apple menu and select "About this Mac."
** Windows users: Right-click on "My Computer," and from the contextual menu, select "Properties."
