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You are viewing 14 posts in the Desktop Integration & Support section

eDisk Working Group

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With the support of the CITC, ITS is creating an eDisk Working Group to plan for the eventual replacement of eDisk.  The existing eDisk infrastructure is quite aged and no longer supported by the manufacturer.  As well, much of the infrastructure was put in place long before many of the other tools we have available to us today, from Google Apps to Blackboard and even our current web site management suite.  Careful assessment of what needs to be provided is the first step in planning this project.  This needs assessment is slated to be complete by December 2014.


Phone System Needs Assessment

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With the support of the College Information Technology Committee (CITC), ITS has contracted with Vantage Technology Consulting Group to complete a campus needs assessment as we plan for an eventual migration to Voice Over IP (VOIP) for our campus telephone system.  This is the first step in our planning for this eventual large initiative.  If you or your office is contacted about participating in the needs analysis phase, we hope you will provide your insights.  This needs assessment is slated to be complete by mid-Fall.


Helpdesk Services Reorganization

To better serve our community, we will be making some changes to the organization of our Desktop Integration and Support Team.  Two current vacancies will be used to create a dedicated…

Equipment Loan Pool Merged and Expanded

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For the Fall, ITS will offer a greatly expanded equipment loan pool.  We are merging our two existing loan pools into just one, to be managed by Media Services, and adding new equipment to our inventory such as Chromebooks and a range of audio and video recording devices to support the increased interest in digital storytelling.  Prior to the start of classes we will share details on how to take advantage of this new inventory.


Canvas pilot as possible alternative to Blackboard

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ITS is preparing for a next phase evaluation of Canvas as a possible alternative to Blackboard.  Moodle and Canvas were piloted during Spring 2014.  Feedback suggests a move away from Blackboard should be planned, however further input is needed to make the decision.  The Committee on Academic Technology (CAT) has asked that we undertake a fuller pilot of Canvas in the Fall as we had fewer Spring participants with Canvas compared to Moodle.  This pilot should allow CAT to recommend a replacement learning management system by the end of 2014.


ITS will be upgrading TEN spaces this summer.

In partnership with Facilities, ITS will be upgrading TEN spaces this summer.  These include: Stager 114, Kaufman 104 and Keiper 200.  Four classrooms will receive new projection systems: Keiper 100, 101 and 210, as well as Stager 316.  Two classrooms in Meyran will be upgraded. Druker Commons will receive a large wall-mounted LCD.


Running Windows Update

If you have a computer running Microsoft Windows, it is recommended that you turn on the option to automatically check for updates. You can also manually run this process to check…

System Status

All systems are operational.


Heartbleed Bug

Resources regarding Heart Bleed Bug


New Tab for Reports on Inside F&M

A new tab has been added on the Inside F&M Web site. You will find several Cognos reports on this tab.  Reports are now available for accounts receivable, finance, human resources and students. There is also a reports section called Community Reports where you can find budget reports. Follow the "Get Started" link to get instructions on running any of these reports! You can also request new reports from this same area!