Additional Services

The Alice Drum Women’s Center

The Alice Drum Women’s Center, located on the lower level of the Steinman College Center, was established in 1992 to encourage dialogue on women’s and gender issues, to advocate for women and to promote equality and mutual respect on campus. The Center, which is open to all, sponsors events and programs that educate the campus about women’s contributions to society, serves as an advocate for the needs and concerns of women, offers referrals to other campus and community services, provides resource materials on women’s issues, sponsors support programs for women and empowers both male and female students to work for a future free of sexism.

In partnership with a variety of groups on campus, the Center sponsors special displays and free literature in its lobby on health-related issues and on sexual assault prevention and dating and domestic violence. The Center also maintains a large collection of books on feminism and women’s history, women’s achievements in a variety of fields and issues affecting women such as domestic violence, poverty, employment discrimination, sexual harassment, etc. Books can either be checked out or used at the Center.

The Center also does outreach to women’s groups in the Lancaster community and maintains close relationships with organizations such as the YWCA and Domestic Violence Services of Lancaster.

Business Office

The Business Office, located on Race Avenue, manages student payroll, student accounts, and student receivables. It also provides cashier services and emergency loans.

College Bookstore

The Franklin & Marshall College Bookstore, located in Distler House, provides numerous services to students. It allows students to purchase all of their course texts — rentals, ebooks, used and new — either in the store or through online orders. The store will buy back used books from students at any time of year and allows for returns to accommodate changing course schedules. The bookstore also sells school supplies, general reading and reference books, dorm life necessities and college apparel and gifts.

Facilities and Operations

Facilities and Operations (F&O) primary mission is to proactively support the living, learning and working experiences of the campus community, neighbors, and guests.  F&O service includes Construction Services, Mechanical Trades, Building Trades, Key Shop, Grounds Maintenance including College Vehicle Maintenance, Custodial Services, Conference Service and the Service Response Center. 

The Service Response Center is responsible for coordinating and scheduling all maintenance activity, communicating status updates to the campus, soliciting feedback on the quality of service provided, and allocating resources of the department to best service the mission of Franklin & Marshall College. For more information contact the Service Response Center at (717) 358-3900,, or

Identification Card Office

The Franklin & Marshall College Identification Card Office is located in the Steinman College Center. Franklin & Marshall ID cards are issued to all students, both full-and part-time, for the regular academic year. The card serves 1) as a photo ID card (which is required to be shown for various purposes on campus), 2) to access meals from a purchased College meal plan at a dining venue on campus, 3) to access flex dollars from the purchased College meal plan at a dining venue on campus, 4) to borrow Library books and 4) to access money deposited as declining balance funds (Ben’s Bucks) which can be used on campus and at select off campus locations.

The ID card provides the owner with the availability to create a declining balance account, Ben’s Bucks allows for cash deposits to be placed on the card and functions as a debit card. Amounts deposited transfer from semester to semester and year-to-year; balances available at the time of graduation will be credited to student’s account. Ben’s Bucks can be used on campus at all dining venues and the bookstore as well as off campus. Ben’s Bucks can only be accessed by use of the computerized card readers at appropriate locations. For more information, please visit The card office produces the ID cards and accepts payments for Ben’s Bucks, break shuttles to the airports and break shuttle reservations.

Information Technology Services

Franklin & Marshall Information Technology Services (ITS) helps the entire College community to use computer technology effectively and easily. ITS Help Desk provides direct individual support by telephone (717-358-6789), e-mail (, tip-sheets, hands-on workshops, training sessions, software repair, and data recovery. Hardware repairs can also be coordinated through the helpdesk.

Another key facility managed by ITS is the Innovation Zone. Located in the heart of campus in the Harris Center, the Innovation Zone is designed primarily for student/faculty interaction and to foster new models of learning and collaborative activities. Creative lighting, large interactive displays, desktop and laptop computers, and comfortable seating all combine to form a modern, relaxed atmosphere perfect for individual or group study or just to relax and talk. The Innovation Zone opens early and closes late. The space is flexible and can easily accommodate students and faculty working alone or collaborating in small to medium sized groups. Professional and student staff are available to help with the most minor to very complex information technology questions and digital media projects.

Instructional and Emerging Technologies

Instructional and Emerging Technologies (IET) is dedicated to integrating media and computing technologies into the College curriculum to augment and enhance teaching and learning. IET assists faculty, students, and other members of the College community in locating, evaluating, creating, and delivering technology-based instructional materials that support the educational mission of the College.

 IET fosters opportunities for Franklin & Marshall students to use educational technology in College-sponsored curricular activities by providing support for instructional media production, instructional materials access and distribution, online learning resources, technology demonstrations and student help and project consulting. IET is located in the Harris Center.  

International Programs

The Office of International Programs advises students on study abroad and off-campus study programs, advises international students on immigration and student life, manages summer travel scholarships and coordinates international events, speakers and activities throughout the school year.

Public Safety

The Department of Public Safety is a fully accredited Law Enforcement Agency by the Pennsylvania Law Enforcement Accreditation Commission. Members of the Department of Public Safety are sworn police officers with full powers of enforcement and arrest.

The Department of Public Safety maintains campus safety through 24-hour service and patrol to enhance the quality of life at Franklin & Marshall College. Select buildings around campus, including College-owned residential facilities, are controlled by electronic access 24 hours a day. CCTV cameras are located around the perimeter of the College and select parking areas.

Public Safety serves a variety of other functions, including responding to medical emergencies and alarm calls, administering campus parking policies, providing a student escort service and giving information to College guests. The office, open 24 hours a day, 365 days a year, is located in Marshall Hall.

The Department of Public Safety consists of director, public safety supervisors, officers and dispatchers, all responsible for the enforcement of criminal and civil regulations and also protecting the property of the College and the property of its members.


The Office of the Registrar is responsible for handling student records. Among its many services are processing student schedule changes, coordinating class and final exam scheduling, tracking students’ progress toward degree, and fulfilling requests for copies of transcripts. The Office of Registrar is located in Diagnothian Hall.

Writers House

The Philadelphia Alumni Writers House at Franklin & Marshall College provides a home for a great variety of writing-related programs and activities. As both a vibrant community of readers and writers, and a house at 633 College Avenue, the Writers House is a hub for curricular and programmatic innovation on campus and in the city, and it serves as a rich incubator for projects and events of all literary stripes. To implement this ambitious mission, the Writers House features programs and workshops ranging from creative writing, to academic scholarship, to experimental fiction, to broadcast media and journalism; hosts readings and intimate craft talks with eminent and emerging authors; supports student-initiated literary programs and publications; brings visiting writers into the Lancaster City Schools, and more.

Writing Center

The Writing Center plays a critical role in the general education curriculum. Located on the second floor of Diagnothian Hall, the Center provides assistance and counseling for students working on college writing assignments—from short memos and longer analytic expository essays to lab reports and lengthy term papers. Students may also ask for consultations on oral presentations, in which they can receive advice on how to compose effective PowerPoint slides as well as feedback on full dress rehearsals. A trained staff of student Writing Assistants, who represent a wide range of majors and career interests, helps students discuss and clarify their ideas and also improve their writing styles. Writing Center sessions can address any stage of the writing process, including interpretation of an assignment, formulation of a thesis, organization of supporting evidence and revision. The collaborative sessions can benefit any writer—from the first-year student writing a first college paper to the senior writing an honors thesis.

The Writing Center also offers in-class writing workshops to further encourage excellent writing across the curriculum.