- Acceptable Use Policy and User Agreement
- Cell Phone and other Personal Electronic Device Policy
- Chosen First Name Use Policy
- Data Classification Policy
- Guest User Acceptable Use Policy
- Mobile and Remote Device Policy
- Password Policy
- Personal Computing Support Policy
- Privacy Policy
- Screening Movies on Campus Policy
- User Access to Data and Services Policy
- Backup Retention Policy
- Copyright & Fair Use Policy
- Cloud Vendor Policy
- F&M Account Content Access by Non-Account Holder Policy
- Information Security Policy
- Network Security Policy
- Payment Card Industry (PCI) Compliance Policy
- Privacy Notice for F&M Website
- Privileged Account Management Policy
- Technology Hardware Acquisition, Disposition and Replacement Policy
- Wireless Network Policy
Information Technology Services manages a Help Desk that students, faculty and staff may consult on a variety of technology-related subjects including network connectivity, virus protection, standard applications, and general troubleshooting. ITS manages repairs for all College-owned computers, typically sending them out to a vendor with which we have contracted for services.
For personally owned equipment, several local vendors are available to provide repair services for Macintosh and Windows devices. In the event of a hardware issue on a personally owned device, students, faculty and staff are expected to use the warranty and support services of the computer manufacturer or a local repair service that produced their systems. ITS staff will not attempt to repair personally owned computers with hardware issues.
The process of repairing a malfunctioning computer may result in loss of data; it is important to regularly make backups. The College provides Google Drive that can be used for document backup. For College-owned computers ITS provides CrashPlan as an automated backup service. We recommend that all students password-protect their personal computers and smartphones.
While Franklin & Marshall provides an integrated and supportive computing environment, it is the responsibility of the computer owner to:
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maintain their computer
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install vendor supplied upgrades and patches
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keep their virus protection definitions up-to-date
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backup critical data
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Policy Maintained by: Information Technology Services, Vice President and Chief Information Officer
Last Reviewed: September 03, 2020