Medical or Psychological Emergencies

F&M has contracted with Lancaster General Health to provide healthcare services for students at the on-campus Student Wellness Center.  LG Health brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

The Franklin & Marshall Student Wellness Center is located in College Square on Harrisburg Avenue.  This facility, next to the Alumni Sports and fitness Center, provides enhanced outpatient medical care, as well as comprehensive wellness services including counseling and preventive health options.  Refer to any of these links for FAQ's, Health Wellness, Counseling Services, After Hours Operations and Student Health Insurance for additional information. 

Student Wellness Center

931 Harrisburg Ave (College Square)

8:30 am - 4:30 pm (M-F)
Appointments can be made in person or by calling 717-544-9051

*Call for hours during academic breaks

Counseling Services

931 Harrisburg Ave (College Square)

717-544-9051 - Phone

717-735-9234 - Fax
8:30 am-12:00 pm and 1:00 pm-4:30 pm (M-F)

Appointments can be made in person, by calling 717-544-9051 or walk-in with no appointment (M-F) from 3:00 pm to 4:00 pm.

*Call for hours during academic breaks


Medical Emergencies

If someone becomes ill or is injured and requires immediate assistance:
  • Call Public Safety at 717-358-3939 or dial 911.
  • Provide detailed information on the location of the ill or injured person.
  • Unless trained, do not attempt to render any first aid before professional assistance arrives.
  • Do not attempt to move a person who has fallen and appears to be in pain.
  • Attempt to obtain the following information from the ill or injured person:
    • Name
    • Description of symptoms
    • Allergies
    • Medications
    • Major medical history (heart condition, asthma, diabetes, etc.).
  • Remain at the scene to provide information to emergency personnel
  • If this is a workplace injury, contact Human Resources immediately.

Basic First Aid and CPR training is available to all Franklin & Marshall College students, faculty, and staff at no cost.  Classes are held throughout the year in the Public Safety Office.  We encourage you to participate in these training sessions.  Contact Public Safety at 717-358-3939 to schedule a training session.


Psychologial Emergencies

Examples of Psychological Emergencies

  • Suicide attempts, thoughts or threats of suicide, or other acts of self-harm
  • Risk of violent behavior or threats to others
  • Loss of emotional control
  • Misinterpreting reality or impairment in thinking ability, including responding to hallucinations or paranoid thoughts
  • Responding to a traumatizing event such as a sexual assault, serious injury or death of a family member or friend
Responding to Psychological Emergencies
  • If there is eminent danger or medical attention is needed, call the Department of Public Safety at 717-358-3939 or dial 911.
  • Sexual Assault - contact the Franklin & Marshall Confidential 24 hour Sexual Assault Response Line at 717-560-7311.
  • Do not leave a suicidal person alone. 
  • Stay with the person until help arrives.
To reach a psychologist for assistance in assessing or managing a crisis situation
  • Contact Counseling Services 717-358-4083 and inform the secretary that you need immediate assistance.
  • If Counseling Services is closed, contact the Department of Public Safety 717-358-3939 and ask to speak with the psychologist on-call. 
  • Do not leave a suicidal person alone. 
  • Stay with the person until help arrives.

If a faculty or professional staff member is in crisis and needs assistance, contact Lancaster County Crisis Intervention (717)394-2631 or the Employee Assistance Program (717)394-6688 or (800)327-7770.


First Aid, CPR, & Automatic External Defibrillator (AED)

In all medical emergency situations call Public Safety at 717-358-3939 or dial 911.

If possible, someone should remain with the victim at all times until professional help arrives.

Always ask or look for a medic-alert or medical ID (either a bracelet or a necklace).  When calling for help, be prepared to relay the exact location of the patient and any medical information available from a medic-alert or medical ID bracelet.

Take a first aid course, learn cardiopulmonary resuscitation (CPR) and learn how to use an Automatic External Defibrillator (AED).  Then you will be prepared for the following emergencies.

  • not breathing
  • no pulse
  • choking
  • drowning
  • severe bleeding
  • poisoning
  • overdose
  • unconsciousness


In a CPR course you will learn how to:
  • Check for unresponsiveness, open an airway, and check for a pulse.
  • Administer chest compressions and rescue breathing.
  • Apply maneuvers to stop choking.
Automatic External Defibrillator (AED)

In an AED course you will learn when and how to access the AED and follow the simple instuctions to use one.

Franklin & Marshall campus has a total of 11 AED units in 9 locations throughout the campus, with 2 units in Public Safety vehicles.

AED units are located in the following buildings:
  • ASFC First Floor Track area
  • ASFC Second Floor Track area
  • Harwood Commons (Student & Post Graduate Development)
  • Mayser Gymnasium Lobby
  • Main Dining Hall Entrance
  • Steinman College Center Lobby
  • Rochelle Performing Arts Lobby
  • Barshinger Center Lobby
  • Facilities & Operations Breakroom

Basic First Aid, Cardiopulmonary Resuscitation (CPR), and Automatic External Defibrillator (AED) training is available on and off campus. Department of Public Safety staff,  Certified Athletic Trainers and Athletic Department coaches are trained in CPR and AED use.

All Franklin & Marshall College students, faculty and staff may also receive training at no cost. Classes are held throughout the year in the Public Safety Office. We encourage you to participate in these training sessions. Contact Public Safety at 717-358-3939 to schedule training.

The following links are provided for additional information.

American Red Cross

American Heart Association

Pandemic Influenza

Franklin & Marshall College has developed specific Pandemic Emergency Response Plans as part of the overall Campus Emergency Response & Crisis Management Plan (The Plan).  Please note:  Franklin & Marshall authorization is required in order to view The Plan.

What is an Influenza Pandemic?

A pandemic is a disease outbreak that spreads rapidly and affects many people worldwide.  This differs from an epidemic, which may be restricted to one locale.  Examples of pandemics in history in history include:

  • 1918-19 Spanish Flu
  • 1968-69 Hong Kong Flu
  • West Nile Virus
Types of Flu & How It Spreads

There are three different types of flu:  Influenza A, B, and C, with symptoms ranging from mild to severe.  The H5N1 (Bird Flu) virus falls into Category A.  Wild birds are the natural hosts for an A virus.  It spreads through contact with humans.   Once in humans,  it spreads by sneezing, coughing and touching contaminated objects.

Avoid Contamination - Some Practical Steps
  • Practice good hand hygiene.
  • Wash with soap & water for 20 seconds.
  • Use an alcohol-based hand cleaner when you are not near soap & water.
  • Avoid shaking hands or  touching doorknobs and sink faucets.
  • If you think you have the flu, seek medical advice early.

For more information: