Student Accounts FAQs
Tuition & Billing FAQ
What are eBills?
An eBill is an online student billing statement. Your eBill displays the same information
as a typical paper billing statement, such as tuition, room & board, meal plans, etc.
Your eBill also displays financial aid, credits, and payments made.
Why does Franklin & Marshall use e-billing as the official billing method?
eBills save paper and postage, are accessible 24 hours a day, allow easy access for
parents or other authorized users (proxies), and eliminate the need to wait for a
paper bill to arrive.
How will I know that an eBill is available?
Each time a new bill is available, the student and their authorized users/proxies
will receive an email notification. Student emails are sent to their F&M email address.
Authorized user/proxy emails are sent to the email address entered when the authorized
user set up their access. eBills are generally sent out once a month.
Can other people view my eBill and make a payment or set up a payment plan?
Yes. You may set up other individuals with authorized user/proxy access so they can
view your eBill, make payments online, or set up a payment plan. All authorized users
will receive an email notification each time a new eBill is available. If your parent
and/or guardian typically pays the tuition bill for you, we encourage you to establish
that person as an authorized user/proxy.
How do I set up my parents and/or guardians with authorized user/proxy access?
We encourage all students to set up authorized user/proxy access for whomever is responsible for paying tuition bills, since bills are only made available online. F&M does not generate paper bills.
- Log into Experience.
- Navigate to the My Info tab.
- Click the "Tuition statement/payment" link in the Tuition Information card. This link will take you to the payment portal, Transact Campus, our online billing and payment services system.
- Navigate to My Account. Here you will find "Payers," which is where you can add the email of the person responsible for paying tuition bills.
How do I login to see the eBill?
Students
Students must log in to Experience to access their eBill/tuition statement. Navigate to the My Info tab then click the
"Tuition statement/payment" link in the Tuition Information card. This link will take
you to the payment portal. Click on the Statements tab within the payment portal and
select the statement you would like to view.
Authorized Users
If you are an authorized user, you can log in via our payment portal.
What if I am an international student and cannot access Experience from home and therefore can't access by eBill?
If you cannot access Experience from home and cannot see your eBill, please contact
the Student Accounts Office at 717-358-4213 or studentaccounts@fandm.edu with your F&M email address. Let us know you are an international student who cannot
access Experience and that you need a copy of your eBill. Please provide your F&M ID number and an alternate email address
(your personal email address). We will send a copy of the eBill to that email address.
What payment methods are available?
Payment for F&M tuition bills can be made via:
- Debit of a checking* or savings account (free of charge)
*Money market accounts no not apply - Credit or debit card (convenience fee applies). We accept Visa, Mastercard, Discover & American Express.
- Check, cash, money order
- Payment plan
- Wire transfer
Is a tuition payment plan available?
Yes. Franklin & Marshall has payment plans available through Transact Campus, the
College's student payment portal. This monthly payment plan option provides a convenient
alternative to lump-sum semester payments. Payment plans are now available by semester (not full-year). Please log into the payment
portal to see the payment plans currently available.
Who do I contact if I have questions about my eBill?
Please contact the Student Accounts Office at 717-358-4213 or studentaccounts@fandm.edu.
Where can my payment be mailed?
Payments made directly to F&M should be made payable to Franklin & Marshall College.
Please include the student's name and ID number on the check and mail to:
Franklin & Marshall College
Attn: Cashier
P.O. Box 3003
Lancaster, PA 17604-3003
Overnight/Express Carrier packages can be mailed to:
Franklin & Marshall College
Attn: Cashier
415 Harrisburg Avenue
Lancaster, PA 17603
Please include the student's name and ID number on the check and mail to:
Franklin & Marshall College
Attn: Cashier
P.O. Box 3003
Lancaster, PA 17604-3003
Overnight/Express Carrier packages can be mailed to:
Franklin & Marshall College
Attn: Cashier
415 Harrisburg Avenue
Lancaster, PA 17603
Where is the Student Accounts Office located?
Our physical office is on the second floor of the Lombardo Welcome Center, on the Alumni Sports & Fitness Center side of the building. We are located in the
financial services area.